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Walgreens – Pretty Nasty and No Customer Service

I wasn’t going to write a public entry about my issue with Walgreens. I posted something on my private Livejournal to my friends about it to let off steam, but then a friend of mine replied telling a horrible encounter she had, and another friend said “I’m boycotting Walgreens just because of that, and I’ve never shopped there”, so I thought I’d tell the tale.

Walgreens has been doing a 7 days of 7 deals thing with their photolab. Nearly all the offers have been free items or really cheap items (25 photos for .25, free 8x10s, free 4x6s, etc.). The freebies are posted all over the web, at blogs such as Deal Seeking Mom, Moms Need To Know, and at least a dozen other mom or frugal related blogs. So, the coupon codes went pretty viral.

I went in to pickup my free pictures in one large lot and was informed by someone claiming to be the “assistant manager” that he was going to charge me for my pictures. I did try to argue with him that since the website says to charge me $0, he should, but no luck. So we walked out. A few hours later, I received a notice that my order was canceled. I forwarded it to Walgreens Customer Service department along with a note explaining what had happened and this is the reply:

Thank you for contacting Walgreens.com customer service.
This is in response to your email regarding Walgreens.com photo
order xxxxx.

I apologize for any inconvenience this may have caused you. You
have contacted customer service for Walgreens.com website.
Although I can not address your concerns directly, your
satisfaction is very important to us. According to our records,
your photo order was submitted at your local store. For
assistance, please contact the photo manager at that location
at xxx-xxx-xxxx.

If you have any further questions or need additional information
regarding our website, please reply to this e-mail, or contact
us at the toll-free number below.

We at Walgreens.com look forward to serving all
of your prescription, photo and drugstore needs.

So, their solution is to call the store that you already have an issue with. Nice. Well, I’m not about to do that, but I certainly won’t be taking anymore orders into Walgreens.

To cinch the deal for me and a few of my friends, let me tell you what happened to my friend, J.

J’s brother passed away and her family wanted some pictures of him to display at the funeral. J happened to have some digital photos from her wedding that included her brother, so she took the disc into Walgreens to get some prints made.

The person she spoke to at the Walgreens photo counter accused her of trying to re-print copyrighted photos and then when J explained the situation about her brother dying, she got accused of lying about the deathl in order to get the store to print her photos. Obviously, she walked out without getting anything printed.

I hope between my story and my friend’s story, you might consider not taking your photo orders into Walgreens, no matter how good the deal looks.

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4 comments

4 Comments so far

  1. Tara @ Deal Seeking Mom August 21st, 2009 4:22

    Gosh, I’m so sorry to hear that they gave you a rough time, Rebecca. I received the codes for the week from Walgreens PR, and there really should be no problems with the daily deals being listed directly on the Walgreens website.

    I think I’d call Walgreens customer service and speak with someone directly. It’s harder for them to blow you off that way.

  2. Rebecca August 21st, 2009 4:41

    Thanks for replying Tara.

    I know the codes you or Mindi post are valid, so I always trust the ones you post, so don’t worry – I don’t think this has anything to do with you :). The guy was just being a real jerk.

    Another solution I thought of would be to check the “pay online” button and see if it would let me go through the motions of paying for something that was free *or* putting something cheap in my order (like a .12 print) so I’m paying for *something*

    Thanks for the suggestion to call CS. I might try that tomorrow.

  3. Dana August 21st, 2009 21:01

    Oh man, I’m so glad I read this…I didn’t even remember I had this bookmarked til I randomly clicked it yesterday.
    I was going to take advantage of the Wallgreens deal but now I’m definitely not going to.
    Sorry that happened to you and your friend.
    I don’t know if you have a CVS by you but if you go to http://www.cvsphoto.com/account/register.aspx and register a new account you can get 50 free prints. (i think it’s phone number specific… so if you already have an extra care card, you could register another one under another number for the free prints)
    I normally use CVS for photo stuff and I’ve never had a problem with them.
    Good Luck!

  4. Rebecca August 21st, 2009 21:05

    Thanks Dana.

    We do have a CVS right up the street, so that’s good to know! I think my mom and I each have our own Extra Care Cards, too. I’ll have to check it out. Growing up we used to drop rolls of film off at CVS and I think the only reason we stopped was because a Wal-Mart opened up with 1 hour service near us!

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