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Tesco Can’t Deliver on Time

I need a new iron. The one I have been using was Tim’s from bachelordom and he no longer has the manual for it ,nor can one be located online. Plus, I wanted an iron with the ability to steam upright. After loads of looking online, I settled on a Morphy Richard’s model and ordered it from Tesco Direct (mostly for the points!). Tesco has two delivery options – The first was £5 (or was it £3?) and was for a 12-hour slot of 7am to 7pm. The second option was £6.85 and lets you pick your own 2 hour time slot for delivery. I paid the extra and set my delivery for today from 3pm to 5pm.

I’m writing this at 5:57, and there still is no sign of my iron. I rang Tesco around ten past five because I checked the online status and it says my item is going from the warehouse to the store, NOT out for delivery. The woman I spoke with was very nice. She said it should be out for delivery and she didn’t know why it hadn’t arrived yet, so could I hold on while she rang the store it was coming from (Cleethorpes). I waited, and she came back on the line to tell me that no one was answering the phone in the delivery department, but she spoke to store customer service who told her that was because they were done for the day, and the store had no way of contacting the driver.

This is a bunch of crap, as they have always been able to ring the driver if he was running late — and on several occasions, the driver has rung me to tell me he was running late.

The only thing the woman could tell me was to wait until 7PM and ring back tonight or tomorrow morning to reschedule delivery, but she would refund my $6.85. I told her I was not interested in rescheduling my delivery because I would not be available tomorrow, I was available today from 3 to 5, which was why I paid extra to book the slot. She urged me to wait until 7PM just in case the driver was running late.

In the meantime, I’ve found the exact same iron at Argos. It is £7 more than Tesco but it will even itself out because Tim can collect the item before work tomorrow and we can avoid a delivery fees. For whatever reason, Tesco Direct will not send items to Lincoln, and always insists we need to pick things up in Cleethorpes, which for those of you who don’t know, is about a half hour to 45 minute drive away from us!

Overall, I’m very disappointed with Tesco today. There is absolutely no excuse for not delivering an item on time, let alone not ringing to state it will not be on time. I seriously doubt there was ever an iron on the delivery van for me for today, given the online status of my order, too.

(I’m pressing publish on this at 6:15pm, and still no delivery. They have 45 minutes.)

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2 Comments so far

  1. John October 4th, 2011 15:11

    Tesco always find a way to disappoint me! If they agree to a delivery slot they should stick to it. Did you ever find out why it didn’t arrive on time?

  2. Rebecca October 4th, 2011 23:39

    Nope, no explanation ever! But I did get a call asking to “rate” my recent order, so I gave them a piece of my mind!

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