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Walgreens - Pretty Nasty and No Customer Service

I wasn’t going to write a public entry about my issue with Walgreens. I posted something on my private Livejournal to my friends about it to let off steam, but then a friend of mine replied telling a horrible encounter she had, and another friend said “I’m boycotting Walgreens just because of that, and I’ve never shopped there”, so I thought I’d tell the tale.

Walgreens has been doing a 7 days of 7 deals thing with their photolab. Nearly all the offers have been free items or really cheap items (25 photos for .25, free 8×10s, free 4×6s, etc.). The freebies are posted all over the web, at blogs such as Deal Seeking Mom, Moms Need To Know, and at least a dozen other mom or frugal related blogs. So, the coupon codes went pretty viral.

I went in to pickup my free pictures in one large lot and was informed by someone claiming to be the “assistant manager” that he was going to charge me for my pictures. I did try to argue with him that since the website says to charge me $0, he should, but no luck. So we walked out. A few hours later, I received a notice that my order was canceled. I forwarded it to Walgreens Customer Service department along with a note explaining what had happened and this is the reply:

Thank you for contacting Walgreens.com customer service.
This is in response to your email regarding Walgreens.com photo
order xxxxx.

I apologize for any inconvenience this may have caused you. You
have contacted customer service for Walgreens.com website.
Although I can not address your concerns directly, your
satisfaction is very important to us. According to our records,
your photo order was submitted at your local store. For
assistance, please contact the photo manager at that location
at xxx-xxx-xxxx.

If you have any further questions or need additional information
regarding our website, please reply to this e-mail, or contact
us at the toll-free number below.

We at Walgreens.com look forward to serving all
of your prescription, photo and drugstore needs.

So, their solution is to call the store that you already have an issue with. Nice. Well, I’m not about to do that, but I certainly won’t be taking anymore orders into Walgreens.

To cinch the deal for me and a few of my friends, let me tell you what happened to my friend, J.

J’s brother passed away and her family wanted some pictures of him to display at the funeral. J happened to have some digital photos from her wedding that included her brother, so she took the disc into Walgreens to get some prints made.

The person she spoke to at the Walgreens photo counter accused her of trying to re-print copyrighted photos and then when J explained the situation about her brother dying, she got accused of lying about the deathl in order to get the store to print her photos. Obviously, she walked out without getting anything printed.

I hope between my story and my friend’s story, you might consider not taking your photo orders into Walgreens, no matter how good the deal looks.

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Cranergy Energy Drink

I’ve been seeing the commercials since I got back from the UK for a new energy drink from Ocean Spray called Cranergy. Cranergy boasts 50% fewer calories and less sugar than “traditional energy drinks” and contains “green tea extract & B-vitamins”. First, I need to correct something. One serving of dragonfruit flavoured Vitamin Water (the bottle is technically 2) also only has 50 calories, and Vitamin Water now makes a new 10 calorie version. If you purchase the 4C brand Vitamin Stix or Energy Rush, those actually have 0 calories. But we’ll forgive Ocean Spray.

I love anything cranberry flavoured, so I really wanted to give this a try, but at over $3 for the large bottle, I wasn’t willing to purchase it in case I didn’t like it. I was going through the coupon offers on coupons.com on Friday, and I discovered a $1.00 off ANY Cranergy item coupon. Then while we were at Weis, I saw the 4-pack on sale for $2.99, making it only $1.99 with my coupon, and each bottle only $0.50.

So we picked a pack up, and I cracked open one of the 12 oz. bottles around 10PM when I was feeling a bit tired and still had a lot of work to do. The first thing I noticed was the overly sweet taste of sucralose. As I said above, I love cranberries, and what I especially love about them is how tart they are. It goes without saying that I was a little disappointed with the sweet taste of Cranergy. It tasted just like the Diet Ocean Spray (a product I dislike for it’s overly sweet taste). I couldn’t taste the green tea or the grape juice the ingredient list claims it contains.

As far as the vitamin content goes, it has 100% Vitamin C, but it also lists 70% for Niacin, Vitamin B12, Vitamin B2, Vitamin B6, and something called Pantothenic Acid, which I’ve never heard of before. A quick search on Google tells me that it’s simply another name for Vitamin B5. The only other vitamins mentioned on a regular bottle of Ocean Spray are 1% Iron and 1% Calcium, both missing from Cranergy. The small print on the side of the nutrition facts also tells me that due to the green tea content, Cranergy has 83mg of caffeine. A strong cup of hot black tea contains between 50-100mg of caffeine to give you a comparison.

Around 11PM last night, I decided to go to bed. I was still tired, and was going to chalk up the Cranergy as just another gimmicky product. But as I was checking e-mail and other things for the last time before bed, I started to feel a bit more awake. I got into bed and started watching Season One of Eureka and stayed awake until past 2AM. I blame this entirely on the Cranergy, as I’ve been in bed lately by 11 or 12!

Today, I foolishly drank 2 bottles - one this morning at breakfast, and one in the early evening. I completely forgot it was an “energy” drink and grabbed it for the cranberry flavour. Whoops.

So I think I would recommend this drink if you can handle the sweet cranberry taste and are willing to wait an hour or so for the energy boost to kick in. I still think the regular price for the bottles is a bit steep (the large bottles are smaller than regular bottles of Ocean Spray, yet cost more), but if they plan on offering $1 coupons more frequently, I’ll continue to pick up the 4-packs. But if you’re looking for a beverage that will provide energy and more vitamins (and still don’t mind the taste of sucralose), I’d go with Vitamin Water or 4C Vitamin Stix, personally. If you’re looking at it purely in terms of cost, Vitamin Water frequently on sale for 10 for $10, making it the same cost as the Cranergy 4-pack at regular price. Vitamin Stix are sold 14 to a box and cost around $4 for the box, making it less than $0.30 per bottle. Of course, with Vitamin Stix, you have to have a bottle of water to mix it into, and if you don’t have a bottle to fill with water, you could wind up spending more than $1 on a bottle of water, which would significantly up the cost.

Wonder how long I’ll be awake for tonight?

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