Where in the World is Rebecca Today?

I got an update from my tech contact at O2, Tony, and I thought I would pass it along…

I still cannot receive international text messages on my phone. They are unsure when the problem will be fixed, but they know what the problem is, and really, that’s half the battle right there.

Basically, when I rang up to complain, this was the FIRST time they started looking deeper into the issue. It helped that Tim is also an O2 customer (personal AND business) and they were able to see that he was getting international texts. It also helped that I’ve been so patient with them throughout this.

The problem has been traced to affecting all numbers recently ported over from Orange.

When a text message is sent from the US to the UK, it goes to a central hub for distribution over the UK networks. There is more than one hub available to use. Vodaphone and O2 use one of the hubs, and Orange/T-mobile use the other (I’m not sure who 3 or any of the other smaller companies use). While my phone number was ported over to O2 and uses the O2 network for everything domestically, international messages were still going to the hub Orange uses, and then not being delivered since O2 doesn’t connect to that hub.

The issue has been escalated as high as it can go within O2 and they are currently in negotiations to get it resolved. He couldn’t give me a timeline, but told me he would keep me updated as he could. I also told Tony I’d be willing to switch to an O2 number if it came down to that, but for now I’ll be patient and wait. Not being able to get international messages is an inconvenience, but everyone who texts me can reach me via email.

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Here’s an update on my friend, Miss M. She’s received the bill from the hospital for her ER stay, and including a 40% non-insurance discount, the total for that bill is over US$8,000. This means Miss M now needs to raise over US$10,000 before she can even schedule her surgery. The goalpost just jumped by over 375% (Tim says about 384%). Again, this doesn’t include ANY of the fees/charges involved with her eventual surgery or interim OB/GYN visits.

[photo above © M. Turner]

I know you’re probably getting sick of seeing me post about this, but M is one of my nearest and dearest. I won’t beg for you to help her, but new items have been added to PhoenixFunds, including some photographs I have submitted. Please take a look at either Miss M’s shop, PhoenixFunds, or her direct website. Again, if you are a crafter or artist and would like to donate an item to be sold for Miss M’s benefit, please contact me in the comments..

Her Website: http://giveneyestosee.com/blog

Blow-by-blow: http://giveneyestosee.com/blog/hysterectomy/

Donation Storefront: http://PhoenixFunds.etsy.com

Her Storefront: http://PhoenixFireDesigns.etsy.com

Her Website: http://www.phoenixfiredesigns.com

Please pass these links along, re-tweet them, put them on Facebook, write a blog entry about Miss M, pass along my blog links…anything we can do to “boost the signal” and to help get M the help she needs. Especially if you’ve got any crafty friends because we are in need of crafty items!

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The contents of this post, including images are © Rebecca J Lockley and Tim Lockley unless otherwise stated and should not be reproduced without permission. If you are not reading this on http://blog.beccajanestclair.com, my facebook page, or the RSS feed(s), please notify me.

[LJ readers reading this on the LJ RSS feed: Please click on the link at the top of the entry to go directly to my blog to leave a comment, as comments left on the LJ RSS do not get seen by me. Facebook users can comment directly on Facebook.]

So, after bouncing back and forth about switching from Orange to O2, I finally made the definite decision. Because it will take 2-3 business days to transfer my number between the networks and because Orange still hasn’t sent me the damned return package for the phone I don’t want*, I’m not switching yet. After we return from our holiday in Austria (end September), I will be heading into the 02 shop with my PAK code and will be purchasing the LG Cookie.

I popped into the O2 shop last week and spoke with one of the sales associates – a woman who was older than the average mobile phone seller age, which was nice because I sometimes feel the young ones (hah! They’re not that much younger than me!) try to pressure you into buying things you don’t want/need…and at least in the case with the young guy at Orange, didn’t listen and was no help at all. Anyway. I explained to her the situation and she let me play with the Cookie – O2 has LIVE PHONES on display, whereas Orange only has the mock phones. After playing with the Cookie for about 10 minutes, I told her I wanted it but couldn’t buy it until the new Orange phone gets returned. She understood completely, and told me she would see me end September/beginning October.

Because of switching networks I will be current number less for 2-3 business days. BUT, O2 will give me a temporary number that I can use for a few days while it switches over. Better than being totally phoneless for a few days. I’ll probably do the switch the Thursday after we return from Scotland (going to see my favourite band, Barenaked Ladies the weekend after we come back from Austria!) and then be temp numbered over the weekend. I don’t use my phone a whole lot to begin with, but I always like knowing I have it and can use it when it’s needed.

So, final decision made. Not using Orange for mobile anymore. Funny, I almost had Tim convinced to switch HIS mobile to Orange so we could try to package bundle with Internet/Phone. Hah! We do still have Internet through Orange, but we never have any problems with it.

*Even better? After I send the phone back, it can take 30 days for the credit to show up on my card!

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I’m pretty sure I’ll be switching to O2. Today AGAIN my phone is having problems with texts, particularly texts from Facebook and Twitter. And honestly? I’m fed up and tired of calling customer service.

I was reading the instructions on the O2 website and it seems pretty straightforward for keeping your number, you just need a PAC code and then fill out a form.

Plus, O2 has the LG Cookie in PURPLE, as well as the LG Chocolate. I think I want the Cookie. (Me want cookie!)

So…there you have it. I just need to decide if I want to go into town and buy it at the shop or order it online….

I contacted Boots via email about the face wash, and got a very nice apology email and was asked for my mailing address for them to refund the cost of the original product. Imagine my surprise when I received a gift card in the mail for £15 – twice the amount of the original product!

I have to say, Boots went over and beyond the call of duty on this one. Both times I spoke with someone from Boots – in store and in email – I made it clear that I had purchased BOTH bottles with £5 vouchers and both times I was refunded the full price of the product and then some.

I have switched to a different No. 7 face wash that does not contain “Acer”. It doesn’t feel as nice as the foaming wash does, but it does the job. Now I just have to figure out how to get rid of the bumps left on my face from the old facewash!

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I think I’m all caught up on the UK trip that spanned October 2008 – April 2009! And just in time, too, since Tim arrives in ONE WEEK for his three week visit to me!

Tim walking the boat:

Direct link: http://www.youtube.com/watch?v=SFYNl5MnksI

It *does* get brighter at the end, I promise!