Becca Jane St Clair

Personal Blog

When Complaining Works

I sent an email off to Dreamhost complaining about the lack of help I received from their security team. I received a wonderful email from a member of their tech support who went through my entire site and found the malicious code on more pages (that google had not found, as the pages were on plug-ins not currently in use). I was able to completely remove the code, and I have to say, Dreamhost was much better about it this time around!

It took me an hour and a half to remove every last bit of the malicious code, but it’s gone. And hopefully with the new WordPress upgrade, this won’t happen again. Apparently there was a flaw in the previous version that made it easy to hack into. So, if any of you are using WordPress, go upgrade it to the new version that was released on December 1!


5 Comments so far

  1. jane December 2nd, 2010 16:40

    Hi Rebecca,
    Glad you got your website problems straightened out. I have tried sending you 2 e-mails but they have come back undelivered. Can you send me an e-mail so I can try to reply again. We will problably be coming to Lincoln sometime next week. Have fun at the Market tonight and stay warm!!

  2. Rebecca December 2nd, 2010 17:04

    oh dear! try emailing me at rebeccajlockley(at)googlemail(dot)com.

    They cancelled the Market! 🙁 We already had about 60 vendors here, so a local place called the Healthy Hub is going to let them set up there over the weekend…but I don’t know if I’ll get to go! I haven’t seen a bus in three days, and my husband’s car is stuck!

  3. Michelloui December 3rd, 2010 12:46

    What a pain! But at least you got it sorted out. I have found that its the problems (and the solving of the problems) that have helped me learn more about IT stuff. And thanks for the tip on the upgrade, I shall have a look and upgrade my wordpress.

  4. Rebecca December 3rd, 2010 12:59

    I’ve almost always dated computer techie persons, my husband is actually the first man I dated who wasn’t computer techie (though he’s a tech in other ways), so I’ve picked up a lot over the years :).

    The upgrade is easy. Log on as your admin account and look on the left where it says “dashboard”. There’s a button called “updates” and it will have a number next to it. If you click on that, it will take you through to the update page and you can automatically update wordpress as well as any plug-ins you use.

  5. falnfenix December 6th, 2010 13:35

    testing, testing!

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