Becca Jane St Clair

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O2 Text Message Update

I got an update from my tech contact at O2, Tony, and I thought I would pass it along…

I still cannot receive international text messages on my phone. They are unsure when the problem will be fixed, but they know what the problem is, and really, that’s half the battle right there.

Basically, when I rang up to complain, this was the FIRST time they started looking deeper into the issue. It helped that Tim is also an O2 customer (personal AND business) and they were able to see that he was getting international texts. It also helped that I’ve been so patient with them throughout this.

The problem has been traced to affecting all numbers recently ported over from Orange.

When a text message is sent from the US to the UK, it goes to a central hub for distribution over the UK networks. There is more than one hub available to use. Vodaphone and O2 use one of the hubs, and Orange/T-mobile use the other (I’m not sure who 3 or any of the other smaller companies use). While my phone number was ported over to O2 and uses the O2 network for everything domestically, international messages were still going to the hub Orange uses, and then not being delivered since O2 doesn’t connect to that hub.

The issue has been escalated as high as it can go within O2 and they are currently in negotiations to get it resolved. He couldn’t give me a timeline, but told me he would keep me updated as he could. I also told Tony I’d be willing to switch to an O2 number if it came down to that, but for now I’ll be patient and wait. Not being able to get international messages is an inconvenience, but everyone who texts me can reach me via email.

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