Becca Jane St Clair

Over the Summer, a friend was talking to me about Quidco, a website that offers you cash back based on your purchases you make through their site. I was a member of a similar site when I lived in the US (I currently can’t remember the site!) and had earned back around $20 on various online purchases, so I signed up for it, but then forgot about it.

In October, Quidco sent out an email with an offer to join Weight Watchers UK. The offer was that if you signed up for their 3-month package at £32, you would gain £30 in cashback, making your three month subscription £2. I decided to give it a try, since I felt there was little to lose since in the end I would have only spent £2.

[screenshot of the email offering £30 cashback]

I am now out £32.

Quidco failed to acknowledge the transaction so in mid-November, I submitted a claim on their website. Oddly enough, the site would only let me put in a claim for £15 instead of the £30 advertised, but I figured at least I’d get £15 back and wasn’t going to be too upset over losing £15. A few weeks later, an email from Quidco arrived that simply said “We have an update for you from the Quidcare team.” and directed me to log into my account. I logged in and the standard “this is what will happen” message appeared. I didn’t receive any more email updates from Quidco.

In all the excitement of planning my emergency trip back to the US, I forgot about it until today, when I realized that I would need to cancel my original WW subscription soon if I didn’t want to be charged another £30. I checked into Quidco to see if the reward money was there because if it was I would have used the £30 cash back to pay for an additional three months of WW. My reward wasn’t showing. Instead, it showed that my claim had been denied based on my not providing information they asked for “in an email”.

Er?

Here is a screenshot of my email box filtered down to messages from Quidco:

[apologies for the small print, I had to re-size this for WordPress]

No where in there, beyond the first update email do I see anything related to this claim requesting additional information, yet here’s what Quidco has on their website under my claim:

[screenshot of the claims screen on Quidco]

I found where it was possible to re-submit a claim, so I’m filling it out online:

[screenshot from Quidco, Click for larger]

As you can see, it still is allowing me only to ask them for £15, when the original offer read £30, but again, I’m kind of past that point and really now only want at least the £15 they are offering. I go to the next screen, where it asks for my username on WW and my confirmation number when I joined. I provided those details, and moved on to the next screen.

[screenshot from Quidco, Click for larger]

Getting a bit ridiculous, isn’t it? I clicked on “contact us”, which brings me to a page where I need to click on if I am a member of the site, an advertiser, or part of the media. I select member and go through another set of pull down options to get to the following:

[screenshot from Quidco, Click for larger]

Okay, I will click on that “denied cashback claim”, but oh look where it sends me right back to:

[screenshot from Quidco, Click for larger]

Looks familiar, doesn’t it?

I have now been through this circus about 5 times now, hoping somehow that something will have changed and it will magically let me re-submit the declined claim. Seeing how there appears to be no other way to contact this company, I went directly to their facebook page:

[screenshot from facebook]

The link they gave me? Goes to the same page as the previous image, which is the same page as the first image, so my options are to start the cycle on their site again, or write off ever seeing my £15, let alone the original £30 I was promised.

I’ve since gone to the WW site and cancelled my membership there so I wouldn’t be charged in January. It was a very simple form to fill out and asked for the reason. So I told them this problem as well, though I doubt WW can really do anything about it.