Becca Jane St Clair

Personal Blog

Update on Boots

I contacted Boots via email about the face wash, and got a very nice apology email and was asked for my mailing address for them to refund the cost of the original product. Imagine my surprise when I received a gift card in the mail for £15 – twice the amount of the original product!

I have to say, Boots went over and beyond the call of duty on this one. Both times I spoke with someone from Boots – in store and in email – I made it clear that I had purchased BOTH bottles with £5 vouchers and both times I was refunded the full price of the product and then some.

I have switched to a different No. 7 face wash that does not contain “Acer”. It doesn’t feel as nice as the foaming wash does, but it does the job. Now I just have to figure out how to get rid of the bumps left on my face from the old facewash!

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3 Comments so far

  1. Erin May 21st, 2010 20:56

    The worst part about allergies, needing to know the Latin name of everything you’re allergic to!

  2. Rebecca May 21st, 2010 22:08


  3. […] had good luck with contacting companies. Last year, when Boots No7 Foaming Face Wash made my chin break out in bacterial acne because I was unaware the product contained an item I was allergic to, Boots very […]

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