Becca Jane St Clair

Personal Blog

Delivery Woes….

I have issues with delivery drivers.

As I’ve mentioned before, our house is a farmhouse from the 1800s (oldest house in the village) that was divided into two in the 1930s. As a result, you can only see one house number from the road, and it’s the neighbours. Our road also isn’t recognized by SatNav or Google and is mislabelled, so you cannot get accurate directions to our house from either. A friend once drove around our village for a half hour because her SatNav kept taking her to the wrong street. And to complicate things further? The road we live on runs from our village into the next village, where it keeps the same name but the house numbers re-start. The people who were delivering our washing machine nearly took it to the next village over last year. I got a phone call from the delivery driver saying “I’m knocking on your door, but no one is answering”. To which I replied, “I’m at my door and there’s no one here!” So now I ALWAYS leave notes in the delivery instructions saying things like:

-House is attached to number x
-Behind green fence
-Go up the long driveway
-Look for garden railway
-Yellow farmhouse on bend
-Don’t use SatNav
-There are two 11s, one in Dunholme and one in Welton. We are the yellow house with the black door in Dunholme.

Etc, etc.

And usually, drivers don’t have any problems.

Except for DHL and ParcelForce.

ParcelForce is fond of taking my packages to my in-laws. They live around the corner from us, share the same last name, and even have the same house number. But it’s a different street and post code! My MIL is very good at refusing my packages and telling them how to find our house. And to be fair, ParcelForce rarely gets to see the detailed directions, since they generally act as a courier for Royal Mail, particularly overseas packages. So, I can kind of forgive ParcelForce for not being able to find our house.

But DHL? No excuses. The extra directions are PRINTED RIGHT ON THE LABEL!!

I put in an order for Boots online, something I do on a semi-regular basis, especially if I don’t feel like going into town or if I know what I want might not be available in store. I got an email two days ago that said my order was processed, and the expected delivery was today (Thursday). Since the email included a tracking number, yesterday morning (Wednesday) I decided to check the tracking to see where the package was. DHL’s tracking information said “delivered – left on porch” for the day before (Tuesday). But I didn’t have my package and we had been home all day. Not to mention our house doesn’t have a porch!

I rang DHL. They couldn’t do anything for me and said I needed to call Boots. Rang Boots and would you believe the person I spoke with had to put me on hold while he called DHL to find out the same information I asked DHL for 10 minutes previous? Crazy. Anyway, the person from Boots came back on the line to tell me that DHL “couldn’t contact their driver” and he would follow up with me later in the afternoon. The plan was for the driver to go pick up the package from wherever he had originally left it and bring it to me later in the day or the following day. At this point, I have no idea where my package is (no slip through my letter slot), Boots has no idea where the package is, and DHL has no idea where the package is.

I had a nurse appointment that took us away from home for a while, and after it Tim and I decided to run some errands and deliver a birthday present to my FIL. We returned home in the afternoon, to find a slip from DHL through our letterbox telling us that they had put a package in our shed. Sure enough, it was my Boots order.

I rang Boots back to let them know the package had arrived, and the person I spoke to checked to see if DHL had added any delivery notes to the order. Nope. We still didn’t know where the package had been.

Cut to about an hour later when we saw our neighbours in passing. They told us that last night they had found a package for me in their enclosed porch on the side of their house when they were going out for the evening, but as it was late, they didn’t want to knock on the door (good thing too, since I went to bed at 9:30!). They left the package where it was and figured they would catch us the following afternoon, but by the time they went to get it, the package was gone from their porch. They panicked, thinking someone had stolen the package and said they were afraid to tell me they had had a package.

Seriously? DHL put my package at number x, which is attached to our house, and didn’t bother leaving us a note through our letter slot? We clearly have a distinguishable border between our homes (a green fence) and the fence is clearly labelled with our house number, and we have a number next to the front door. AND DHL had even circled the delivery notes mentioning that our house was up the long driveway attached to number x. But not only that – but DHL hadn’t even bothered to knock on the neighbour’s door either time – when delivering OR when picking back up the package. If they had, my neighbour would have pointed them to our door straight away. And leaving it at their side door and not their front? Stupid. I could understand if the side door was more prominent than the front, but you have to practically go to the back of the house to access it! I didn’t even know they had a side door for MONTHS because it’s not obvious.

And the fact that everyone was home on Tuesday makes it even more of a mystery. Tim and my neighbour were both working out in the gardens, and myself and my neighbours gf were popping in and out of the house regularly. How on EARTH did DHL even manage to bring a package onto our joint properties without anyone noticing?!

But I have my package. And Boots is awesome and even rang me again in the evening to make sure it had actually arrived and assured me they would be taking things up with DHL. I have no idea if this means I’ll get any kind of compensation or not. The problem is, I want DHL to pay, not Boots. And if I ask Boots for a refund on the shipping, I’m sure it would have to come from them and not DHL. OH well. But the important thing is that I did get my package in the end.

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