Becca Jane St Clair

Personal Blog

Ebay ShmeBay

*sigh* I bought a buy-it-now on another one of those Soap & Glory Big Pink totes because I worked it out as being a very cheap option for getting all the S&G items I love using, and I can turn around and re-auction off the items I don’t like/can’t use.

Problem! The set is missing an item. I double checked the auction listing, and the missing item was listed as being included. What can I do other than a polite message to the seller? I can’t really dispute it with PayPal since I have most of the item, and I really don’t want to deal with trying to send this back, as it’s a large package and it looks like the seller uses drop shipping for their auctions.

They have LOADS of these sets on offer on eBay, so I’m thinking the missing item might not even be their fault – it might not have been in the original since when we bought the first big pink, I had to check through a few boxes before I found one that hadn’t had an item stolen from it as they are not sealed in the store. Either way though, they promised me that item was included, so shouldn’t they do something about it? Either send me the missing item (which I’m not overly fussed about, to be honest. It smells nice, but I don’t absolutely NEED it) or send me a partial refund?

How long should I wait before doing anything other than emailing the seller and what are my options other than leaving negative feedback? This seller also NEVER once contacted me, even to say “your item has been shipped”, so I’m not super impressed either way, and was planning on noting the lack of communication on the feedback.

For my own record keeping: Seller contacted through eBay’s “contact the seller” on Sunday, 8 May.

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For my own records: First message sent via ebay’s “contact the seller” on Sunday 8 May 5PMish.

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